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1. Definitions 
1.1 "Company" refers to Chrism Group of Companies, including all subsidiaries and divisions (Chrism Oil & Gas, Chrism Shipping Services,           Chrism Cleaning Services, and Chrism IT Management Services).
1.2 "Client" refers to the individual, business, or entity receiving services from the Company.
1.3 "Services" refers to the various services provided by the Company, including but not limited to oil and gas distribution, maritime shipping,            professional cleaning, and IT managed services.  
1.4 "Personnel" refers to any employee, subcontractor, or representative assigned by the Company to perform the services.

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2. Agreement
2.1 These terms and conditions represent the entire agreement between the Company and the Client.  
2.2 By engaging any of the Company’s services, the Client agrees to these terms and conditions in full.  
2.3 The scope of services and terms may vary depending on the specific business division (Oil & Gas, Shipping, Cleaning, or IT), as outlined           in individual service agreements.

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3. Services
3.1 The Company agrees to provide the services as outlined in the specific service agreement with the Client.  
3.2 The exact scope, frequency, and specific details of the services will be defined in the agreement between the Client and the respective              division of Chrism Group.  
3.3 Any additional services requested by the Client will be subject to extra charges and must be agreed upon in writing.

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4. Payment  
4.1 The Client agrees to pay the Company the fees agreed upon for the services.  

4.2 The company does not undertake jobs where payment will be delayed for several days unless previously arranged.
4.3 Payment terms, including due dates and methods, will be specified in the service agreement.  
4.4 Prices quoted are exclusive of VAT unless otherwise stated.  
4.5 The Company reserves the right to apply interest of 10% for overdue invoices.  
4.6 The Company has a statutory right to interest and compensation for late payments as outlined in the relevant legislation.  
4.7 Prices for ongoing services will be reviewed annually and adjusted to reflect inflation, wage changes, or other reasonable factors.  
4.8 Services may be offered on a one-off or retainer basis, depending on the Client’s requirements.

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5. Client Obligations  
5.1 The Client will provide access to the premises or materials required for the Company to deliver its services effectively.  
5.2 The Client must ensure the safety and security of the premises or provide necessary information, including any special requirements.  
5.3 In professional cleaning services, the Client may be asked to provide specific cleaning supplies or equipment.  
5.4 For maritime and shipping services, the Client must ensure timely and accurate documentation to avoid delays.  
5.5 For IT managed services, the Client will provide accurate details about existing infrastructure to ensure proper service setup.

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6. Company Obligations
6.1 The Company will provide trained personnel to deliver services to a high standard, ensuring professionalism and reliability.  
6.2 The Company will provide the necessary materials and equipment for each job unless otherwise specified in the service agreement.  
6.3 In the case of unforeseen circumstances or operational requirements, the Company reserves the right to modify the service delivery,                provided it does not affect overall quality or outcomes.

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7. Liability
7.1 The Company holds public liability insurance. Any claims arising due to negligence or misconduct will be handled under this insurance.  
7.2 The Company is not liable for damages arising from pre-existing conditions, wear and tear, or external factors not related to the service              provided.  
7.3 The Company will not be liable for any indirect or consequential damages resulting from the provision of its services.

 

8. Equipment (Professional Cleaning and IT Services)
8.1 For cleaning services, the Company will provide all cleaning supplies unless otherwise agreed.  
8.2 For IT services, the Client must ensure that any equipment provided by the Client is in good working order and compatible with the                    services.  
8.3 The Company accepts no liability for issues arising from faulty equipment provided by the Client.

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9. Refunds
9.1 No refunds will be issued once services have been completed. Any dissatisfaction must be reported within 24 hours of service delivery for        corrective action.  
9.2 Refunds will only be issued for cancellations made 24 hours in advance or in the case of special circumstance which will be decided by            the company.

 

10. Termination
10.1 Either party may terminate the contract by giving written notice of 60 days once the initial contracted term has ended.  
10.2 Early termination within the contracted term may require the Client to pay the outstanding balance for the remainder of the contract.

 

11. Claims
11.1 Claims regarding damages caused during service delivery must be reported within 24 hours of the incident.  
11.2 The Company will attempt to repair or replace any damaged items, but liability will be capped as per the service agreement.

 

12. Complaints
12.1 The Company takes complaints seriously. Any dissatisfaction should be communicated promptly to give the Company an opportunity to             rectify the issue.

 

13. Booking and Confirmation
13.1 All bookings for services must be made through official channels.  
13.2 A booking is confirmed once any required fees, as specified by the service agreement, have been paid.

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14. Cancellation and Rescheduling 
14.1 Clients must provide at least 24 hours' notice for cancellations or rescheduling of services.  
14.2 The Company reserves the right to cancel or reschedule services due to unforeseen circumstances, with prompt notice to the Client.

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15. Satisfaction Guarantee
15.1 The Company strives to ensure client satisfaction. Any issues with services should be reported within 24 hours for corrective action.

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16. Governing Law
16.1 These terms and conditions are governed by the laws of England & Wales. Any disputes will be resolved in the courts of England and Wales.

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17. Supplementary Terms
17.1 The Company reserves the right to amend its terms or pricing structure should the scope of work change.  
17.2 The Client understands that prices quoted are subject to change based on the condition of the property, infrastructure, or any additional            tasks required.  
17.3 For maritime services, any changes to shipping schedules or logistics will be communicated promptly, and additional charges may apply            if delays are caused by the Client.

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These terms and conditions ensure clarity and transparency for the range of services offered by Chrism Group of Companies.